Venue Rental Terms

Hello there! To keep things fair and smooth for all guests, please take a moment to read through this page.

By booking with KEI Studio, you agree to the following terms and conditions.

Setup, Decorations & Cleanup

  • All setup, teardown, and clean-up must be completed within your booking hours. Please factor in sufficient time to ensure everything goes smoothly.

  • In the event that you arrive late, your booking will still end as per your end session time to ensure that subsequent bookings are not affected.

  • The maintenance fee is a fixed charge that applies to every booking, and goes toward the studio’s general upkeep and sanitation before and after every booking. However, please note that the maintenance fee does not cover resetting the space or cleaning up any mess created during your session.

  • You are required to reset the space to the same condition as it was handed over to you before leaving, which includes (but is not limited to):

    • Returning all furniture, equipment, and props to their original positions

    • Clearing general mess (e.g. balloons, food crumbs, leftover food/ drinks, or materials brought in for your session)

    • Disposing all decorations brought in for your session (if applicable)

    • Disposing of all trash (you may use the bins outside the entrance)

    • Wiping up any spills or stains

    • Clearing and cleaning after your pet(s)

  • Decorations: Strictly no sticking or pasting anything on any surface including walls, floors, furniture, or fixtures — This includes all forms of adhesives including but not limited to blue tack, tapes, hooks, command strips, stickers, decals, etc.

    • Any adhesives, if found, will result in a $50 charge deducted from the security deposit

    • Any residue, marks, or damage to the wall, paint, or surfaces will result in a $100 charge deducted from the security deposit

    • All external decorations brought in must be disposed after the event, and balloons must be popped prior to disposal

  • In the event of any incidents requiring additional cleanup (e.g. balloons, confetti, party poppers, glitter, adhesives, food spills, drink stains, pet accidents, or other difficult-to-clean materials), additional cleaning fees will apply. For your convenience, a broom and dustpan are available in the pantry, if needed, for any cleanup - just return them to the same spot after use.

General

  • To ensure the cleanliness of the space, we do have a no-shoe policy — All shoes are to be removed at the entrance located on the 1st floor.

  • Smoking or vaping is strictly prohibited anywhere on the premises — this includes outside the entrance, along the corridor, or near neighbouring shopfronts. Any evidence (including scent or residue) will result in 100% forfeiture of the entire security deposit. For guests who wish to smoke, please use the designated smoking bin located at the bus stop just a short walk away.

  • Please keep music and noise at a respectful volume to avoid disturbing others.

Respect for Equipment & Property

  • All equipment, props, and amenities must be handled with care. Any loss or damage resulting from misuse, negligence, or accidents will incur repair or replacement charges.

  • Floor Care: Please avoid dragging furniture or heavy items across the floor to prevent damage. Any damage from improper use will be deducted from the security deposit.

  • All track lights and permanent decorations (eg. framed pieces, floral wall decor, and any mounted installations) must remain as they are. Readjusting or modifying these items is not permitted, and will result in deductions from the security deposit.

  • Restricted Areas: The storage areas are strictly off-limits. Any unauthorised entry, monitored by CCTV, will incur charges deducted from the security deposit.

  • You are responsible for ensuring that your conduct and activities within the space comply with all relevant laws and regulations. Illegal substances and prohibited items are not allowed, and violations may result in immediate termination of the event without refund.

Vendor & External Services

  • You are welcome to bring your external catering! However, please note that you are responsible for cleaning up after your event — This includes packing up leftovers, disposing of waste, and restoring the space to how it was found.

  • All catering, deliveries, and event setup/teardown activities must be carried out entirely within your booked hours and personally overseen by you or your team. KEI Studio is not responsible for any deliveries, services, or vendors that arrive or remain outside of your booked hours — Please plan all arrangements accordingly.

  • We recommend that you allocate sufficient time for setup, teardown, and pack up within your booked hours. Overtime fees will apply for any usage beyond your booked hours, including but not limited to delays from vendors, late arrivals, or extended teardown.

Booking Hours & Overtime Charges

  • Please vacate the premises at the end of your booked time. Overtime charges will be enforced if the venue, monitored by CCTV, is not promptly vacated regardless of reason.

  • Any extension of booking hours are subject to availability. If you would like to extend your booking, please check in with us early so we can check on the availability for you.

  • For extension approved in advance, the extension rate will be calculated at the base hourly rate indicated during booking confirmation.

  • Any uninformed or unapproved extension will be chargeable at 1.5x of the base hourly rate indicated during booking confirmation, calculated on a 30-minute basis.

Bringing Your Pets

  • Safety fences have been installed within the premises to help keep your furkids from wandering unsupervised, but please note that you are responsible for the overall safety and well-being of your furkids throughout your session.

  • Feel free to let your pets enjoy the furniture! We kindly ask to use a cloth or blanket if they shed heavily.

  • We don't require diapers, but we do recommend them for all pet guests to help keep the space clean and accident-free.

  • You are fully responsible for cleaning up after your own pet(s) on the premises — this includes the entire venue and common spaces such as outside the entrance, along the corridor, or near neighbouring shopfronts. All waste must be properly cleaned or disposed of immediately.

Liability & Compliance

  • KEI Studio is not liable for any loss, theft, damage, injury, or fatality arising from or in connection with your use of the space

  • By booking the venue, you assume full responsibility for the conduct of yourself, your guests, vendors, and clients, including any damages, legal issues, or violations of our terms or applicable laws.

  • You agree to indemnify and hold KEI Studio harmless from any claims, demands, losses, liabilities, costs, or expenses (including legal fees on a solicitor-client basis) arising from personal injury, death, or property damage during or related to your use of the venue.

Others

  • To keep things fair and smooth for all guests, please note that failure to comply with any of our venue terms will result in penalty or overtime charges deducted from the security deposit. For full transparency on the relevant charges, please refer to the ‘Handover’ section under our Studio Guidebook, which will be shared upon booking confirmation.

  • The security deposit is refundable upon a satisfactory handover of the space within 14 days after your session, provided there is no breach of any venue terms and no additional cleanup is required after your session.

Cancellation Policy

  • More than 60 Days from event date: 100% refund

  • 30-60 Days Before from event date: 50% refund

  • Less than 30 days before from event date/ No-show: No refund

KEI Studio reserves the right to amend these terms and conditions at any time without prior notice.