Venue Rental Terms

Hello there! To keep things fair and smooth for all guests, please read the following venue terms.

By booking with KEI Studio, you agree to the following terms.

As the person making the booking, you are responsible for ensuring that your guests, vendors, and other attendees comply with them throughout your session.

Setup, Decorations & Cleanup

  • All setup, teardown, and clean-up must be completed within your booking hours.

    • Please factor in sufficient time to ensure everything goes smoothly.

    • In the event that you arrive late, your booking will still end at your scheduled session end time to ensure that subsequent bookings are not affected.

  • The maintenance fee covers the studio's general upkeep and sanitation, but does not include resetting the space or cleaning up after your session.

  • You are required to reset the space to the same condition as it was handed over to you before leaving. Please note that failure to do any of the following may result in additional charges:

    • Returning all furniture, equipment, and props to their original positions

    • Clearing general mess, including leftover food and drinks

    • Disposing of all decorations and trash

    • Wiping up any spills or stains

    • Clearing and cleaning after your pet(s)

Decorations & Prohibited Materials

  • Sticking or pasting anything onto venue surfaces is strictly prohibited, including blue tack, tape, command strips, hooks, stickers, and decals.

    • Any adhesives found on venue surfaces will result in a $50 removal charge deducted from the security deposit.

    • Any resulting residue, marks, stains, or damage may incur additional cleaning or repair charges based on the extent of the damage.

  • All external decorations must be removed after the event, and balloons must be popped before disposal.

  • The use of confetti, party poppers, glitter, wax or wax-based celebration items, smoke effects, powder materials, or any difficult-to-clean materials is strictly prohibited. Any additional cleaning or damage resulting from their use will incur applicable charges.

General

  • To keep the space clean and comfortable for everyone, we have a strict no-shoe policy, and all footwear must be removed at the entrance on Level 1.

    • Please help us inform your guests and vendors beforehand.

    • Any additional floor cleaning required due to non-compliance will incur a cleaning charge of $50โ€“$150, depending on the extent of cleaning required.

  • Smoking or vaping is strictly prohibited anywhere on the premises:

    • This includes outside the entrance, along the corridor, or near neighbouring shopfronts.

    • Any smoking-related cleaning, deodorising, or damage will incur applicable charges.

    • Guests who wish to smoke may use the designated smoking area at the nearby bus stop, located to your right upon exiting the venue.

    • Please keep music and noise at a respectful volume to avoid disturbing others.

Respect for Equipment & Property

  • All equipment, props, and amenities must be handled with care. Any loss or damage resulting from misuse, negligence, or accidents will incur repair or replacement charges.

  • Floor Care: Please avoid dragging furniture or heavy items across the floor to prevent damage.

  • Please do not adjust, remove, or modify any mounted decor or permanent installations, including:

    • Track Lights

    • Pet Safety Fences

    • Wall-mounted Decor (Frames, Sensor Lights)

    • Ceiling-mounted Decor (Floral Curtain, Lantern Decor)

  • If you notice any existing damage or issues upon arrival, please let us know so we can assist accordingly.

  • You are responsible for ensuring that your conduct and activities within the space comply with all relevant laws and regulations. Illegal substances and prohibited items are not allowed, and violations may result in immediate termination of the event without refund.

Vendor & External Services

  • You're welcome to bring your own catering and event vendors! Please ensure they follow our venue guidelines, including our no-shoe policy and decoration restrictions.

  • All catering, deliveries, and event setup/teardown activities must be carried out entirely within your booked hours and personally overseen by you or your team. KEI Studio is not responsible for deliveries, services, or vendors that arrive or remain outside your booked hours โ€” please plan all arrangements accordingly.

  • Any additional cleaning, damage, or delays caused by external vendors will remain your responsibility.

Booking Hours & Overtime Charges

  • A 10-minute grace period is provided strictly for final departure only, and not for continued event activities or cleanup. If the venue is not fully vacated within 10 minutes after your booking end time, overtime charges will apply, regardless of reason.

  • Booking extensions are subject to availability. Please check with us early if you wish to extend your session.

    • For extensions approved in advance, the extension rate will be calculated at the base hourly rate indicated during booking confirmation.

    • Any uninformed or unapproved extension will be charged at 1.5x the base hourly rate indicated during booking confirmation, calculated in 30-minute blocks, with a minimum charge of 30 minutes.

Bringing Your Pets

  • While safety fences are provided, you remain responsible for your pets' safety and well-being throughout your session.

  • We don't require diapers, but we do recommend them for all pet guests to help keep the space clean and accident-free.

  • You are responsible for cleaning up after your pets, both within the venue and in surrounding common areas such as outside the entrance, along the corridor, or near neighbouring shopfronts. All pet waste must be cleaned up immediately.

  • Any additional cleaning or damage caused by pets may incur applicable charges.

Venue Viewing

  • Venue viewings are available on weekdays only, between 12pm and 6pm, by appointment and subject to availability.

  • Each enquiry or booking includes one complimentary viewing, whether before or after your booking is confirmed.

    • Any additional viewing requests, including visits with vendors or other members of your event team, are subject to availability and approval by KEI Studio.

  • Viewing appointments do not reserve your preferred event date or time. Bookings are confirmed on a first-come, first-served basis upon receipt of full payment.

Others

  • Failure to comply with our venue terms may result in applicable cleaning, damage, or overtime charges, which may be deducted from the security deposit.

    • For full transparency, please refer to the relevant charges outlined in our Studio Guidebook, which will be shared upon booking confirmation.

  • The security deposit is refundable within 14 days after your session, upon satisfactory handover of the space.

    • Should any additional charges apply, we will provide a breakdown of the deductions, and the remaining balance will be refunded accordingly.

    • Where the cost of cleaning, repair, replacement, overtime, or other applicable charges exceeds the security deposit, the outstanding balance will remain payable by you.

  • KEI Studio reserves the right to refuse, cancel, or terminate any booking or activity that breaches these venue terms, poses a risk to the venue or others, or is materially different from the intended use disclosed at the time of booking.

    • Where a booking is terminated due to a breach of these terms, no refund will be provided.

Liability & Compliance

  • KEI Studio is not responsible for the loss, theft, or damage of personal belongings during your session, except where liability cannot lawfully be excluded.

  • By booking the venue, you assume responsibility for the conduct and activities of yourself, your guests, vendors, and clients, including any damage or violations of our venue terms.

  • You agree to indemnify KEI Studio against reasonable third-party claims, losses, and expenses arising from your breach of these terms, negligence, or unlawful conduct, or that of your guests and vendors, to the extent permitted by law.

  • Nothing in these terms excludes or limits any liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence.

Cancellation & Rescheduling Policy

Cancellation Policy

  • More than 60 days before event date: 100% refund of venue rental fee, maintenance fee, and security deposit.

  • 30-60 days before before event date: 50% refund of venue rental fee, with maintenance fee and security deposit refunded in full.

  • Less than 30 days before before event date/ No-show: No refund of venue rental fee, with maintenance fee and security deposit refunded in full.

All cancellation requests must be made in writing. Refund eligibility will be based on the date we receive your cancellation request.

Rescheduling Policy

  • Each confirmed booking is entitled to one complimentary rescheduling, provided the request is made at least 30 days before the original event date.

    • All requests are subject to availability and approval by KEI Studio.

    • Rescheduling requests made less than 30 days before the event date are generally not permitted.

  • The new event date must fall within 90 days of the original event date.

    • Any difference in venue rates will be payable, while any unused balance will not be refunded.

    • Once a booking has been rescheduled, no further changes or rescheduling requests will be permitted unless otherwise approved by KEI Studio.

  • Rescheduling does not reset the cancellation policy.

    • Should you subsequently cancel your rescheduled booking, refund eligibility will be assessed based on both the original and rescheduled event dates, with the lower applicable refund entitlement applying.

  • Your rescheduling will only be confirmed once KEI Studio has approved the revised arrangements and any applicable additional payment has been received.

KEI Studio reserves the right to amend these terms and conditions at any time without prior notice.